Insights That Power Growth and Innovation

The way consumers interact with receipts is undergoing a fundamental shift, and Generation Z is leading the charge.  While traditional retailers focus on point-of-sale experiences, they're missing a critical opportunity in the post-purchase moment, one that could...

Shopping has always been more than just a transaction; it's an experience. For decades, visiting a store was a social, sensory, and interactive experience. While online shopping has transformed convenience, speed, and reach, there’s a missing piece for many customers...

A quiet revolution is underway in retail. Major players like OpenAI, Google, Walmart, and Salesforce are not just using AI to recommend products anymore — they’re building systems where AI agents shop for us. Welcome to the era of Agentic Commerce — where your...

Most retailers treat digital receipts and invoices as a mere formality—a transactional document that disappears into the black hole of customer inboxes. But what if these touchpoints could drive deeper customer engagement, loyalty, and repeat business? Have you...

In today’s competitive e-commerce landscape, retailers have mastered the art of delivering smooth browsing and checkout experiences. However, once the purchase is made, the customer journey is often neglected. For enterprise retailers processing 500 to 5,000 orders...

As London Fashion Week wraps up, it’s worth celebrating the brands quietly revolutionising what happens after the runway applause fades and the cameras are put away. Real innovation often happens in the smallest moments. Take ASKET, the Swedish menswear brand that...

Future Retail Receipts: Beyond Paper, Beyond Transaction The humble receipt is experiencing its biggest transformation in over a century.  What started as simple proof of purchase is evolving into retail's next customer engagement frontier, and the numbers tell a...

Last week’s announcement of ChatGPT’s Instant Checkout feature, powered by the new Agentic Commerce Protocol from OpenAI, Shopify, and Stripe, represents the biggest shift in online shopping since the first “Buy Now” button. We are splitting this article, this initial...

Why regulatory change is unlocking the highest-engagement customer touchpoint in retail history, with 75% open rates and purchase-intent targeting that outperforms traditional marketing. The thermal paper printing in European retail stores is living on borrowed time....